Terms of Use

1Who we are and how you accept these terms

relay is operated by [COMPANY LEGAL NAME], a [LEGAL FORM] with a share capital of [SHARE CAPITAL], registered in the trade register under number [RC NUMBER] (ICE [ICE NUMBER]), with its registered office at [REGISTERED ADDRESS] (“we”, “us”). Our full company details are in the legal notice.

These terms are a contract between us and the organization that subscribes to relay (“you”), represented by the person who creates the account. If you create the account for a company, you confirm that you're authorised to bind it.

You accept these terms by ticking the box on the sign-up form, which also covers the Privacy Policy and confirms that you understand WhatsApp can ban a linked number. We record the date and time of that acceptance with your account. Each time you connect a number, you confirm again that you understand this risk and won't use relay for unsolicited or bulk messages.

[IF B2B ONLY] relay is offered to businesses and professionals acting for their trade, not to consumers.

The Acceptable Use Policy, the Data Processing Agreement and your plan as shown at checkout are part of these terms. If they conflict, the Data Processing Agreement prevails for personal data, then these terms.

2Definitions

Account

The login of the person who signed up. It survives the deletion of an organization.

Organization

Your workspace in relay: its numbers, chats, API keys, webhooks and subscription. In this version, each organization has one owner.

Owner

The account that holds the organization and acts for it, in the app and through API keys.

Number

A WhatsApp number you link to relay as a linked device, by QR code or pairing code.

Customer data

Everything that comes through your numbers (messages, media, contacts, group details and history) and everything you send through relay.

Plan

The monthly subscription you choose (Starter, Growth or Business), with its numbers, history window, quotas and rate limits.

History window

How long your plan keeps messages and media: 90, 180 or 365 days.

API

The REST interface at /v1 and the webhooks we send to your endpoints.

3The service and its nature

relay gives your organization a browser inbox for your WhatsApp numbers (one-to-one chats and groups, media, voice notes, reactions, replies, edits, read ticks and search), an import of past chats within your history window, and an API and webhooks on the same numbers.

relay is not affiliated with, endorsed by or sponsored by WhatsApp or Meta. Linking a number as a linked device is not an integration WhatsApp offers to businesses, and it may breach WhatsApp's own terms of service, which apply to you as the holder of each number.

You accept this risk. WhatsApp can disconnect, restrict or ban any number at any time, without notice and without telling us why. We can't prevent or reverse it, and it is not a failure of our service.

To lower that risk, relay sends messages from each number a few seconds apart, with some randomness; starts new numbers with a daily send cap that rises over their first two weeks; and limits how many people who never wrote to a number it can message first each day. These measures don't guarantee that a number stays connected.

Past chats import in the background, within your plan's history window. What WhatsApp sends to a linked device is outside our control, so some older chats or media may not come through.

4Accounts and organizations

In this version, each organization has a single owner: the account that created it. There are no additional members or seats.

The owner is responsible for everything done in the organization, in the app or with its API keys. Keep your password and API keys secret, use a work email address you control, and tell us at support@wrelay.site without delay if you think someone else has access.

An API key is shown once, when you create it. We keep only a hash of it, so we can't show it again. Revoke any key you no longer need or that may have leaked, and create a new one.

You give us accurate details when you sign up and keep them up to date, in particular your email address and billing details.

You must have the right to use every number you link: it belongs to you or your organization, or its holder has authorised you.

5Plans, quotas and billing

5.1Plans and prices

Plans are billed monthly per organization, in euros, through our payment provider Stripe. Prices and limits:

• Extra number: €15 per month, on any plan.
• Proxy add-on (a number sends through a proxy matched to its country): [PRICE] per month.

Every API key is also limited to 20 requests per second.

5.2Payment

Your subscription renews every month and is charged in advance to the payment method you saved with Stripe. We don't store your card details. Adding an extra number or the proxy add-on, or changing plans, takes effect [PRORATION RULE].

Prices are [VAT RULE].

If a payment fails, [FAILED PAYMENT PROCESS]. While no plan is active, your organization has no send quota, API requests are refused, and the shortest history window (90 days) applies, so older messages are deleted by the nightly purge.

Refunds: [REFUND POLICY].

5.3Quotas and rate limits

Quotas protect your numbers and our service. When one is reached, relay refuses the matching requests; it never charges for overage.

Monthly API calls

Further requests are refused with quota_exceeded until the 1st of the next month (UTC), or until you upgrade.

Monthly messages sent

New sends are refused with quota_exceeded until the next month, or until you upgrade.

Requests per minute and per second

Requests over the limit are refused with rate_limited and a Retry-After header that says when to try again.

Daily sends of a new number

A new number starts with a daily send cap that rises over two weeks. Sends over the cap are refused with send_cap_reached until the next day.

First messages to new people

Each number can message only a limited number of people who never wrote to it first each day. Further sends are refused with recipient_never_wrote.

5.4Price changes

We may change our prices or plans. We'll tell the owner by email at least [NOTICE PERIOD] before a change applies to your subscription; it takes effect at your first renewal after that notice. If you don't agree, you can cancel before it applies.

5.5Cancelling your subscription

You can cancel your subscription at any time from the billing settings. It stays active until the end of the month you've paid for and isn't renewed after that.

6Acceptable use

You use relay for conversations people expect to have with you. In particular, you must not:

• send bulk, broadcast or unsolicited messages, including marketing to people who haven't asked to hear from you;
• send spam, scams, phishing or malware, or content that is illegal, hateful, harassing or that infringes other people's rights;
• message people who have asked you to stop, or collect numbers or messages you have no right to process;
• link a number you have no right to use, or try to get around a restriction or ban by WhatsApp;
• work around our quotas, caps and rate limits, for example by spreading sends over several organizations or keys;
• attack, probe or overload relay, or access another organization's data;
• resell relay or give third parties access to it without our written agreement.

relay has no bulk or broadcast sending: one request sends one message to one conversation.

The Acceptable Use Policy sets out these rules in full, with examples. Breaking them can lead to the suspension described in section 10.

7Your content and your contacts' data

Customer data stays yours. You give us the rights we need to host, process and transmit it in order to provide relay to you, and for nothing else.

For the personal data in customer data (your contacts' messages, media, phone numbers and names), you are the controller and we are your processor. The Data Processing Agreement applies to that processing and is part of these terms. You are responsible for having a legal basis to process your contacts' data with relay and for answering their requests.

For the data about you as our customer (your account, your billing and your use of the site), we are the controller, as described in the Privacy Policy.

We host customer data in the European Union, in Frankfurt, Germany, on DigitalOcean servers. Media is kept in a private Google Cloud bucket in the same city and opens only through short-lived signed links. Our logs, error reports and analytics carry ids, counts and codes, never message bodies, phone numbers, names or media.

7.1Retention

We keep messages and media for your plan's history window: 90 days on Starter, 180 on Growth and 365 on Business. Every night, an automatic purge deletes the messages and media that have fallen outside it. If you move to a plan with a shorter window, or no plan is active, the next purge applies the shorter window.

Webhook delivery logs, which contain message content, are kept for no more than 30 days.

7.2Deletion

When you delete a number, we log it out of WhatsApp and permanently delete its chats, messages, media and the data attached to it. When you delete your organization, we do the same for every one of its numbers and also delete its API keys, webhooks and data exports.

Deletion is permanent: we can't restore deleted data. To keep a copy before you leave, the owner can download one from Settings › Account & security › Export my data: one ZIP file with your account, your organization's settings and every number's chats, contacts, messages and stored media. The file is kept for 7 days, then deleted, and you can ask for one every 24 hours. You can also retrieve your data through the API. [IF BACKUPS ARE KEPT] Copies in backups are deleted within [BACKUP RETENTION PERIOD].

We keep billing records for as long as accounting and tax law requires [ACCOUNTING RETENTION PERIOD].

8The API and webhooks

The API lets you send and read messages, manage chats and groups, and connect numbers from your own code, on the same numbers as the inbox. Its reference is published at https://api.wrelay.site/v1/docs.

• Keys: each key acts for the whole organization and carries one or more scopes (read, send, admin); a key can do only what its scopes allow. Treat keys like passwords.
• Idempotency: every write needs an Idempotency-Key header. A retry with the same key within 24 hours returns the original answer instead of acting twice. Retrying safely is your responsibility.
• Limits: the rate limits and quotas in section 5 apply to every key, and every answer carries RateLimit-* headers.
• Webhooks: we send events to the HTTPS endpoints you register, signed with each endpoint's secret (X-Relay-Signature). Check the signature before you trust an event. Endpoints must be public HTTPS addresses: we refuse private and loopback addresses and don't follow redirects. Failed deliveries are retried with backoff for 24 hours, and an endpoint that keeps failing is disabled automatically.
• Error codes: errors carry stable code values that we don't rename or remove. New codes may appear, so handle codes you don't recognise.

8.1Changes to the API

We may add endpoints, fields, events and error codes at any time, so build your integration to ignore what it doesn't recognise. Before we remove or change something in a way that breaks existing integrations, we'll tell the owner by email and in the API reference at least [NOTICE PERIOD] in advance, unless security or the law requires us to act sooner.

Webhook payloads contain customer data. Your endpoints and everything you store from them are your responsibility.

9Availability and support

We work to keep relay available and fast, but we don't guarantee uninterrupted service. No service level agreement (SLA) applies unless we sign a separate one with you [IF ANY].

relay depends on services we don't control, first of all WhatsApp, and also our hosting and payment providers. Their outages, changes or restrictions can affect relay, and WhatsApp can change how linked devices work at any time.

We may interrupt the service for maintenance or security, for as short a time as we can.

Support is by email at support@wrelay.site, [SUPPORT HOURS].

10Suspension and termination

10.1Suspension by us

We may suspend all or part of relay for your organization, with notice where we reasonably can, if you break these terms or the Acceptable Use Policy, if your payment fails, if your use puts our service, other customers or the numbers we host at risk, or if the law requires it.

To stop abuse quickly, we can switch on a kill switch for your organization: every send is refused, from the inbox and from the API, while your chats stay readable. We record this action in our audit log and tell the owner, unless the law prevents it.

10.2Ending the contract

You can stop at any time: cancel your subscription, delete your numbers or delete your organization from the settings. Deleting the organization ends these terms for it.

When an organization is deleted, its numbers are logged out of WhatsApp and its chats, messages, media, API keys, webhooks and data exports are permanently deleted. Your account itself is kept, so you can still sign in and create a new organization.

To delete your account as well, choose “Delete my account” in Settings, or on the screen shown once you have no organization left. After you enter your password, we email you a confirmation link, valid for 1 hour, that you open while signed in. Your profile, sign-in details and sessions are then erased and we email you a confirmation. Billing records are kept for [ACCOUNTING RETENTION PERIOD].

We may end these terms for your organization with [NOTICE PERIOD] notice, or immediately if you seriously or repeatedly break them. Fees already paid aren't refunded, except [REFUND POLICY].

Provisions that by their nature should survive the end of the contract (in particular payment of amounts due, liability and governing law) continue to apply.

11Intellectual property

relay, its software, design, documentation and brand belong to us or our licensors. We give your organization a limited, non-exclusive, non-transferable right to use relay while your subscription is active, under these terms.

You may not copy, modify, resell, decompile or reverse-engineer relay, except where the law allows it.

If you send us feedback or ideas, we may use them freely, with no obligation to you.

WhatsApp is a trademark of its owner. Other names and marks belong to their respective owners.

12Warranties and liability

relay is provided “as is” and “as available”. To the extent the law allows, we don't warrant that it will be uninterrupted or error-free, that any number will stay connected to WhatsApp, or that it fits a particular purpose.

We are not liable for any restriction, ban or disconnection of a number by WhatsApp, for the content of messages sent or received through your numbers, or for indirect losses such as lost profits, revenue, data or business opportunities.

Our total liability under these terms is limited to [LIABILITY CAP].

Nothing in these terms excludes or limits liability that the applicable law doesn't allow us to exclude or limit.

[IF INDEMNITY APPLIES] You will indemnify us against claims by third parties, including your contacts and WhatsApp, arising from the messages you send, the numbers you link or your breach of these terms.

13Changes to these terms

We may update these terms, for example when relay or the law changes. Each version is published on this page with its version number and effective date.

For a change that matters to you, we'll tell the owner by email and in the app at least [NOTICE PERIOD] before it takes effect. If you don't agree, you can cancel before then; if you keep using relay after the effective date, the new version applies. We may ask you to accept the new version in the app, and we record that acceptance the same way as at sign-up.

Changes required by law or for security reasons can take effect sooner.

14Governing law and courts

Governing law and competent courts: [GOVERNING LAW AND COURTS].

Before going to court, write to us at support@wrelay.site: we'll try to settle the matter amicably within [AMICABLE SETTLEMENT PERIOD].

14.1General provisions

If a provision of these terms is found invalid, the rest stays in force. Not enforcing a provision doesn't waive it. You may not transfer these terms without our written agreement; we may transfer them to a company that takes over relay.

These terms are available in English, French and Arabic. If the versions differ, the [PREVAILING LANGUAGE] version prevails.

15Contact

Questions about these terms: